To make sure we carry out your repairs as quickly and as efficiently as possible and that we complete the highest priority repairs first, we place repairs in the following categories:
Category 1 – Emergencies
Category 1: emergency repairs are situations where people are in danger or the home could be seriously damaged. In these cases we aim to get to you as quickly as possible.
Category 2 – Follow on emergency work
Category 2: follow on work from emergencies (completed within 2-3 working days) may include;
Category 3 – Urgent work
Category 3: urgent repairs (completed within 5 working days) may include;
Category 4 – routine repairs
Category 4: routine repairs (completed within 10 to 15 working days, if there is no immediate danger)
This information is designed to show some examples of likely repairs and categories. For a full list and more information about prioritising repairs, please see the Tenant Handbook.