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Benefit and money advice

British_pound_symbolBenefits and money advice at the Cheltenham First Stop

Our benefit and money advice officer is here to give free and confidential advice on all welfare benefits and day to day money management. We can give assistance to any Cheltenham resident, whether you are renting or if you are a homeowner. If you are struggling to afford your rent or mortgage you could be putting your home at risk.

We can suggest simple budgeting tips, energy advice and can carry out a benefit check-up.

If you are looking to rent privately and would like to know how much help you could receive towards your rent and council tax before you sign a tenancy, we can carry out an affordability assessment.

We do not assist claimants with DWP or HM Revenues & Customs appeals but can signpost you to an agency that can.

The Government has made many changes to the welfare benefit system and yet more changes are to follow. Our officer has extensive and up to date knowledge and can help with:

  • claiming all the benefits you may be entitled to;
  • back dating a claim for housing benefit, if you have good cause;
  • budgeting tips;
  • negotiating with your landlord to lower your rent (if privately renting and affected by the cuts) enabling you to remain in your property if at all possible.

If you would like to speak to someone you can:

Come to a ‘drop-in’ session:


Cheltenham First Stop
301-305 High Street
GL50 3HW

 10am – 1pm


Hester’s Way Community Resource Centre
Cassin Drive
GL51 7SU

 9.30am – 1pm



  • contact us by email if you have any questions or to make an appointment
  • request a home visit if necessary, for example if you are housebound

We can also give talks to small groups, such as mother and toddler groups, pensioners clubs, church clubs and youth clubs, about benefits. 

If you would like us to talk to your group for free advice or for a general chat, please contact us.


Useful Links:

Advice services in Cheltenham

External benefit and financial advice

 If you are a CBH tenant and would like help managing your money contact our benefit and money advisors 01242 775283/ 775913 or email or