Call us: Call us 0800 408 0000 / 0300 555 0121



Planned Maintenance

property repairs customerWe have a regular programme of maintenance work that we carry out to make sure your home is well maintained and a place you enjoy living in. Work we regularly carry out includes:

Decent homes
During the life of your home there will be times that the parts of your home such as kitchens, bathrooms, central heating systems, roof coverings and windows will need to be replaced. We aim to plan this as far in advance as possible, give you 14 days notice and cause the minimum amount of disruption to you. Visit our Maintenance  – What to expect web page for more information.

External repairs and repainting
Our contract for cyclical redecoration of external surfaces and internal communal areas to blocks of flats since 2009 has been awarded to Ian Williams. View a copy of the overall programme:

External Redecoration Programme

For more information see our factsheet.

Drain cleaning
The contract for this work has been been awarded to UK Drainage Network, they are responsible for clearing most blockages to rainwater and foul drains.

Door security and entry systems
We have a contract with HJS who are responsible for repairs to door entry systems. These are provided mainly to blocks of flats and sheltered accommodation.

Lift maintenance
Repairs and maintenance for lifts and stair lifts is provided by Triangle Lifts.

Electrical and fire equipment testing
A & E Fire Equipment Limited carry out monthly, quarterly, half yearly and annual tests on the fire detection systems in our sheltered housing schemes. Portable Appliance Testing (P.A.T.) to all equipment in communal areas (for example fridges, kettles and televisions) at sheltered accommodation blocks is also carried out to ensure that all equipment is safe to use. Wehave a programme to carryout safety checks on all electrical systems at least every 10 years.

To find out more, contact us on 0800 408 0000 or email: