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Policies and Procedures

The publications section of our website contains information about key company

If you can’t find what you’re looking for, or if you require information in hard copy form, please contact us. A number of policies and procedures are available on request.

Equality and Diversity
Information about our Single Equality Scheme can be found in the Equality and Diversity section of our website.

Customer service
Information about our complaints procedures can be found in the compliments, comments and complaints section of our website.

Records management and personal data policies
Information about records management and data protection can be found in the data protection and freedom of information section of our website.

Charging regimes and policies
We aim to make as much information available as possible free of charge on our website. A number of key company documents can also be found in the publications section of our website. Please contact us for more information.

If information is disclosed as a dataset and has been requested in an electronic format, we will endeavour to provide it in a reusable format. Further information about datasets and charges can be found in the dataset section of our website.