Call us: Call us 0800 408 0000 / 0300 555 0121



Paying your Rent

You will receive your rent payment card at the start of your tenancy. You should use this every time you pay your rent. If you lose your card or have any questions about rent payments please contact us.  

Your rent is payable on a Monday, a week in advance. If you are paying at the Post Office you should allow four working days for payment to reach your account. You can also arrange to pay monthly if you wish, but you must pay in advance for the month to come.

There are four rent free weeks every year. For 2018/19 these weeks are:

Week commencing:

  • 28 May 2018
  • 27 August 2018
  • 24 December 2018
  • 25 March 2019

If you are behind in your rent payments (have rent arrears), we expect you to continue to pay on these dates to reduce them.

If you would like a payment calendar, then download it here.

Payment Calendar 2018 (27 KiB)

How to pay

We try to make it as easy and convenient as possible for you to pay your rent and there are various methods by which you can do this:

Direct Debit – the easiest and best way to pay is by Direct Debit. We will give you advance notice of the monthly collection amounts and date. To apply please contact our Finance Team on 0800 408 0000 / 0300 555 0121 or download a Direct Debit Mandate.

Standing Orders – you can also arrange to have your rent paid directly from your bank or building society account.

Debit Card payments online – if you have a debit card you can now pay your rent on line by visiting our Do it online  pages.  Find out more about this by clicking on the following link: more information about paying rent online

Debit Card payments by telephone – if you want to pay using your debit card then speak to your Housing Revenues Officer. Please remember to have your tenancy number to hand. Alternatively you can now pay rent 24 hours a day with our automated payment line – 0300 456 2774

In Person – visit our area offices at Hester’s Way Community Resource Centre or Oakley Community Resource Centre or at the cash hall at the Municipal Offices and pay with cash, cheque or a debit card. See our office locations

By Post – send your cheque (made payable to Cheltenham Borough Council) or postal order to Hester’s Way Community Resource Centre or Oakley Area Offices or Cash Hall at the Municipal Offices. See the full area office addresses. Please clearly write your tenancy number on the back of your cheque or postal order. If you would like a receipt, please ask for one when sending payment.

At the Post Office – you can pay at any post office in Cheltenham or throughout the country. Please register with us first as we will need to send you a swipe card. To do this or to request more information please contact our Finance Team on freephone 0800 408 0000 or 0300 555 0121. Please remember that you should allow four working days for your payment to reach your account.