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Terms and Disclaimer

Terms and Disclaimer

This page contains important information about the purpose of this website, our disclaimer, copyright information, privacy and links policies.
Purpose of this website

Cheltenham Borough Homes (CBH) internet website is published to:

  • Build and maintain a high reputation for CBH and its services
  • Build a positive sense of involvement, and encourage participation, in the management and maintenance of Cheltenham Borough Council’s housing stock
  • Provide a source of essential information and services to our tenants and leaseholders
  • Provide a platform for the transactional delivery of all our services


Whilst every care has been taken in the compilation of this web site, and every attempt made to present up-to-date and accurate information, we cannot guarantee that inaccuracies will not occur.  Cheltenham Borough Homes will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within these pages.  Occasionally, links from our site lead to pages maintained by other organisations.  These links are provided purely for your convenience, and do not imply that Cheltenham Borough Homes endorses or supports those organisations, the information on their pages, or their products or services in any way.  Additionally, no responsibility is assumed by Cheltenham Borough Homes for the contents of its pages.  If you discover any information on our pages which you believe to be inaccurate or inappropriate, please notify us by email

All material on this website, including text and graphics, is copyright to Cheltenham Borough Homes unless otherwise stated.  The text and graphic content of this web site may be used, printed and distributed only under the following conditions:

    the content of the site is used for non-commercial purposes only
    copyright information is displayed (© Cheltenham Borough Homes)
    the content is not modified

Privacy policy

Cheltenham Borough Homes may keep personal information about you and hold it confidentially, in accordance with the Data Protection Act 1998, whether it is held on computer or in secure manual filing systems.

The personal information we collect and how we use it

We will store your personal information only if you chose to provide us with it, for example by completing an electronic form on this website.  In these circumstances, any personal information supplied will only be used to provide the requested information or service unless wider purposes are specified in the form on which the information is supplied, or at the point of collection on the website, in which case the information may be used for any of those wider purposes.

Users aged 16 and under

If you are aged 16 or under, please get your parent or guardian’s permission before providing personal information to this website.  Users without this consent are not allowed to provide us with personal information.

Statistical data

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website.  These statistics will not include information that can be used to identify any individual.

Use of ‘Google Analytics’

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how visitors use this site.  The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.  Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.  Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
External links policy

We are happy to link to:

    Websites which add value to the services that we offer, by providing additional and useful information
    Third parties who we are working in partnership with the council, or who are participating in events that we are hosting.

We will not link to:

    Out of date websites
    Websites containing content which is unlawful, defamatory, obscene or offensive
    Commercial websites (with occasional exceptions at our discretion, such as event listings and local press)
    Inaccessible websites
    Party political websites

We do not link to external sites in return for services, money or any other consideration in kind.  Links will be added in context when they are relevant to specific content, or on our links page.  Whilst links are moderated to ensure our policy is complied with, we are not responsible or liable for the content of the websites we link to.  The inclusion of a link to a third party website should not be understood as an endorsement.  We reserve the right to remove links without notice or explanation. If you wish to submit a link for consideration, please contact us.