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Universal Credit – get ready

What is Universal Credit?
Universal Credit will replace the 6 following benefits for working age people:

  • Housing Benefit                                                                                                               
  • Income Support
  • Income-based Job Seeker’s Allowance                                               
  • Child Tax Credits
  • Income-related Employment and Support Allowance                         
  • Working Tax Credits

Universal Credit is already in ‘live service’ in Cheltenham for single claimants; however from December it will move over to ‘full service’ and begin being rolled out to all working age people claiming any of the above benefits.

Anyone claiming Universal Credit up to December in ‘live service’ will have to reclaim under ‘full service.’
Universal Credit will be paid monthly, in arrears, into a bank account:

  • Personal element = living costs
  • Housing element = rent costs

If you and your partner both claim Universal Credit you will receive a single monthly payment for the household.

Your first Universal Credit will be paid around six weeks after you make your claim.

Pensioners will not be affected by Universal Credit.

How will Universal Credit affect you?

You will need access to the internet as Universal Credit will have to be claimed online. You will also need to manage your claim (including any change of circumstances) online.

It will be your responsibility to pay your rent

Housing Benefit will no longer be paid directly to CBH but instead your rent will be paid direct to you and you must then pay CBH

Payment methods include:

  1. Direct debit (1st, 6th, 15th, 21st, 28th)                  
  2. Standing order                                                                 
  3. Debit card payments (0300 456 2774, 01242 387555)
  4. Online payments (
  5. Cash/card/cheque payments (cash halls)


How can you prepare for Universal Credit?












Applying for Universal Credit

Check out this short video for a simple introduction to UC and a step by step guide showing you how to apply:

Contact us:

If you claim Universal Credit please contact your Housing Revenues Officer at

For benefit and money advice then please contact us on 0800 408 0000