Call us: Call us 0800 408 0000 / 0300 555 0121



How to end your tenancy

If you wish to end your tenancy please read the below information or print off our Fact Sheet:

If you want to end your tenancy you must contact us to request a Tenancy Termination Form. This form should be completed, signed and returned to us as a matter of urgency.  See our contact details here

A full 4 week notice period (ending on a Sunday) is required to bring the tenancy to an end. This 4 week notice period can only begin the Monday after we have received the tenancy termination form completed and signed by the tenant.

Our written response
Once the Tenancy Termination Form has been received by our Empty Homes Team we will write to you confirming the expected end date of the tenancy. We will also send you details of the My Move scheme and Bonus scheme.

Clearing the property
You must clear all items from the property, loft and any external stores/sheds. This includes all furniture, floor coverings (excluding vinyl in the bathroom and kitchen), window blinds and curtains, cooker, kitchen white goods, personal items and rubbish.

Failure to return the property in a clean and clear condition will result in you being recharged for the cost of us carrying out the necessary clearance/ cleaning work.

If you have floor coverings which are new and/or you believe to be in excellent condition please contact the Empty Homes Team who will arrange for the Void Property Inspector to visit and make an assessment as to whether they can be left in the property. Please note that leaving floor coverings without gaining formal approval to do so will result in you being recharged for their removal. For more information, please read the Recharge Leaflet.

Removal of unwanted furniture and electrical items
If you have bulky household items to dispose of Cheltenham Borough Council offer a special collection service for items which do not fit into the wheeled bin at the property or weigh more than 25kg. There is a charge per unit for this service (a unit being equivalent to a three piece suite or a double bed and mattress or a cooker.) See website for details or call 01242 264244

 The Furniture Recycling Project is a non-profit making organisation which collects unwanted clean furniture such as sofas, dining tables/ chairs, wardrobes, beds, washing machines, electric cookers and fridges. They repair and restore the items and sell them at low cost to people who are on low incomes. Contact 294 High Street, Cheltenham GL50 3HQ: Tel: 01242 220296

Reclaim Recycling Scheme redistributes good quality, reusable household items including furniture and electrical items to people in Gloucestershire. Contact 01242 228823

Returning the Keys
Please ensure that a full set of keys is returned to us including keys to the front and back door, fobs to communal entrance doors, window lock keys and any external store and shed keys. Gas or electric meter keys/ cards should be left in the property.


For more information contact our Empty Homes Team on 0800 408 0000(Freephone) or 0300 555 0121 (if calling from a mobile).