Required move (decant) policy

Read the summary of the policy on the page below, or download the full policy document:

Decant policy (152 KiB)

Moving home (decant) – what you need to know

What is a ‘decant’?

Sometimes, we may ask you to move out of your home for a short time – or permanently – because:

• emergency or major repairs are needed
• improvement works are planned
• the home is being redeveloped or demolished

This is called a required move, or decant.

How we’ll support you

We know moving can be stressful. That’s why we’ll:

• treat you fairly and with respect
• explain what’s happening and why
• give you a named contact person
• offer you suitable alternative housing
• cover moving costs
• keep you updated throughout
• tell you about any compensation you may get

Your new home

We’ll aim to offer a home that:

• matches your needs
• considers your preferred areas
• takes into account your personal or support requirements

If you’re moving back to your home, you may get a say in how it looks after work is done (for example colours and layout).

Your voice matters

When we need to ask you to move, we will:

• talk to you as early as possible
• ask for your views and preferences
• involve family or support workers if needed
• keep you informed every step of the way

What if I don’t want to move?

We’ll always try to reach an agreement.

But in rare cases, we may have to take legal action if a tenant refuses to:

• move out of a property we need access to, or
• return to their permanent home after temporary relocation

Fairness for everyone

We are committed to treating everyone equally, whatever your:

• background
• culture
• gender
• disability
• age
• family or caring responsibilities