Our Tenant Annual Report is a yearly review of some of our top highlights and achievements to provide Great Homes and Stronger Communities with Inspired People. Check out the most recent editions below:

Tenant Annual Report 2021-22 (2.7 MiB)

Tenant Annual Report 2020-21 (2.3 MiB)

Tenant Annual Report 2019-20 (6.3 MiB)

Tenant Annual Report 2018-19 (6.1 MiB)

Our customer handbooks cover your rights and responsibilities and provide essential information about your home and the services we offer:

Customer involvement and Engagement Plan (1.8 MiB)

Tenant Handbook (2.7 MiB)

Leaseholder Handbook (615 KiB)

Compliments Comments & Complaints Policy (252 KiB)

Housing Ombudsman Code – Self Assessment – September 2022 (378 KiB)

CBH Financial Statements 2021-22 (5.9 MiB)

CBH Financial Statements 2020-21 (19.7 MiB)

CBH Financial Statements 2019-20 (20.3 MiB)

CBH Financial Statements 2018-19 (34.6 MiB)

Company Accounts for 2017/18 (2.0 MiB)

Company Accounts 2016-17 (2.3 MiB)

The report provided in this section is regularly provided to our Leadership and Executive Teams, and is presented to CBH Board each quarter.  It provides a point in time overview of the Key Performance Indicators (KPIs) that are linked to the delivery of our Business Plan.

The report is aligned to our Aims and Priorities and includes the most recent data available for each indicator.

2020/21 Q4 – Quarterly Performance and Satisfaction (42 KiB)

2020/21 Q3 – Quarterly Performance and Satisfaction (46 KiB)

2020/21 Q2 – Quarterly Performance and Satisfaction (142 KiB)

Currently being updated