Our Tenant Annual Report is a yearly review of some of our top highlights and achievements to provide Great Homes and Stronger Communities with Inspired People. Check out the most recent editions below:

Tenant Annual Report 2021-22 (2.7 MiB)

Tenant Annual Report 2020-21 (2.3 MiB)

Tenant Annual Report 2019-20 (6.3 MiB)

Tenant Annual Report 2018-19 (6.1 MiB)

Our customer handbooks cover your rights and responsibilities and provide essential information about your home and the services we offer:

Customer involvement and Engagement Plan (1.8 MiB)

Tenant Handbook (2.7 MiB)

Leaseholder Handbook (615 KiB)

Complaints comments and compliments policy (255 KiB)

Housing Ombudsman Code – Self Assessment – September 2022 (378 KiB)

CBH Financial Statements 31 March 2023 (3.9 MiB)

CBH Financial Statements 31 March 2022 (5.9 MiB)

CBH Financial Statements 31 March 2021 (19.7 MiB)

CBH Services Financial Statements 31 March 2023 (5.3 MiB)

CBH Services Financial Statements 31 March 2022 (314 KiB)

CBH Services Financial Statements 31 March 2021 (461 KiB)

The section is currently being reviewed.

Currently being updated

Relevant policies that we use to deliver high quality services.

Neighbourhood Policy 2023 – Final (132 KiB)

Unacceptable behaviour policy (144 KiB)