Who we are, What we do

Introduction to CBH

Who we are What we do Company Details

Who we are

We are Cheltenham Borough Homes (CBH), a top performing Arm’s Length Management Organisation (ALMO) responsible for the management and maintenance of Cheltenham Borough Council’s (CBC) housing stock and housing and homeless service. We are a non-profit making limited company with a non-executive Board of Directors. CBH is also a Registered Provider as we have owned our own properties since 2011.

A ‘management agreement’ formalises the relationship between CBH and CBC, setting out the services to be delivered and defining the remit of each organisation. Our current management agreement has been extended to run for 30 years which will make it one of the longest in the sector, reflecting our healthy and successful working relationship with CBC.

CBH has been an independent company since 2003 and since that time we have demonstrated consistent improvement and have made a difference to the lives of thousands of people living in the homes we manage and the communities within which we operate. CBH has been awarded the highest possible rating by government inspectors and consistently delivers services which place us as one of the top landlords when compared across the sector.

What we do

We provide extensive, high quality services for over 5,000 homes made up of general needs, sheltered and leasehold properties plus our own stock. We put our customers right at the heart of what we do and actively seek to engage them in shaping services, decision making, monitoring and scrutiny activities. We consistently deliver high quality services that generate high levels of customer satisfaction.

We are not just a landlord. Our remit has developed significantly since 2003 as the company has established itself and matured, consistently delivering major milestones and realising our potential to positively affect wider local aims. Our commitment to community involvement and development ensures we are a recognisable presence in our communities.

We now deliver more than high quality landlord services: we build homes; regenerate communities; provide services to help younger and older people; support people to find employment and provide guidance to people in financial difficulty. Since 2008 two further service areas have transferred from CBC to CBH: the housing options and the estate cleaning services, supporting the council’s commissioning agenda and demonstrating our excellent partnership approach.

Company Details

Our Vision & Values

Our vision and aim are set out in the council’s HRA Business Plan and have been developed in consultation with, customers, our Board and colleagues, Cheltenham Borough Council, and other stakeholders. CBH delivers change to ensure that the company evolves in line with a changing environment and customers’ needs, and high-quality services, that are well received by customers, whilst maintaining 100% compliance and ensuring that the HRA account remains viable into the future.

Our Vision

Making Cheltenham a better place to live by providing great homes and stronger communities

Our Aims

Great Homes

Provide great quality affordable homes that meet the needs of the Cheltenham community

icon inlcuding dog adult with child on shoulders and adul with child in arms

Stronger Communities

Build stronger communities and make Cheltenham a better place to live

Inspired People

Be a business where colleagues are involved, inspired, appreciated and fulfilled

Our vision and aims set out a framework for delivery that ensures we maintain a co-ordinated approach to a shared understanding of what we will deliver for our customers, communities and business into the future.

Our Structure

Our structure has been designed to allow for the most efficient delivery of services whilst providing a stable framework for the business and enabling efficient communication.

The Executive Team (ET) is currently made up of our Chief Executive and two Executive Directors who have responsibility for the various teams within the company.

FIND OUT ABOUT OUR EXECUTIVE & LEADERSHIP TEAM

CBH Board

Our Board of ten Non-Executive Directors (NEDs) works collectively and positively to provide the insight, leadership, and challenge that enables CBH to be one of the leading housing providers in the sector. Our Board comprises tenants and leaseholders, independent members, and local councillors.

ABOUT CBH BOARD