Introduction to CBH
We are Cheltenham Borough Homes (CBH), a top performing Arm’s Length Management Organisation (ALMO) responsible for the management and maintenance of Cheltenham Borough Council’s (CBC) housing stock and housing and homeless service. We are a non-profit making limited company with a non-executive Board of Directors. CBH is also a Registered Provider as we have owned our own properties since 2011.
A ‘management agreement’ formalises the relationship between CBH and CBC, setting out the services to be delivered and defining the remit of each organisation. Our current management agreement has been extended to run for 30 years which will make it one of the longest in the sector, reflecting our healthy and successful working relationship with CBC.
CBH has been an independent company since 2003 and since that time we have demonstrated consistent improvement and have made a difference to the lives of thousands of people living in the homes we manage and the communities within which we operate. CBH has been awarded the highest possible rating by government inspectors and consistently delivers services which place us as one of the top landlords when compared across the sector.
Our Vision & Values
Our vision and aims are set out in Cheltenham Borough Council’s Housing Revenue Account (HRA) Business Plan and have been developed in consultation with customers, our Board and colleagues and other stakeholders. The priorities in the business plan will bring more new net zero affordable homes to the town, improve the standards of existing homes and support communities to be strong and resilient, so that everyone has the chance the thrive.
The new five year plan sets out the council’s three key aims to deliver wide ranging positive outcomes, which focus on:
- Maintaining high quality services
- Putting people first
- Listening to customers and acting on their feedback
- More opportunities for the council to strengthen its close working partnership with CBH and other local partners including No Child Left Behind (NCLB)
Build a better future for Cheltenham by providing great homes and stronger communities
Provide more affordable and sustainable homes
Support strong, healthy, and socially sustainable communities
Our vision and aims set out a framework for delivery that ensures we maintain a co-ordinated approach to a shared understanding of what we will deliver for our customers, communities and business into the future.
Our Board of ten Non-Executive Directors (NEDs) works collectively and positively to provide the insight, leadership, and challenge that enables CBH to be one of the leading housing providers in the sector. Our Board comprises tenants and leaseholders, independent members, and local councillors.