We believe feedback about our services, or your experiences, is vital for continuously improving our services to you.
Tenant Satisfaction Measures (TSMs)
A new system which looks at how well housing providers in England are doing to provide good quality homes and services has been created by The Regulator of Social Housing.
This involves a set of Tenant Satisfaction Measures (TSMs) that we alongside the council must report on. The new measures have been designed to make it easier for you to share your views and provide feedback by answering some important questions about our services.
Not only will these drive up standards but they will hold social housing providers like CBH to account to ensure that customers are provided with the high quality services they deserve.
Comments, compliments and formal complaints.
You can give us your feedback in different ways. Our complaints process will help you to understand how we process your feedback.
What happens once I have made a complaint?
We will do our best to resolve your complaint to your satisfaction. We will do this by following our complaints procedure, which is in line with the Housing Ombudsman Code – Self Assessment – Compliance Report.
Read about the CBH complaints procedure.