ASB is defined as conduct that is:

• likely to cause, or has caused harassment, alarm or distress to any person
• capable of causing nuisance or annoyance to a person in relation to their occupation or where they live
• capable of causing housing-related nuisance or annoyance to any person

Some of the most commonly recognised types of ASB include:

Many problems can be resolved by neighbours talking to each other. Your neighbour might not be aware that they are causing problems.

We work in partnership with Gloucestershire Police, Cheltenham Borough Council (CBC) and any other relevant agencies across the borough to try and tackle ASB, using a range of measures, including legal action. We will always do as much as we can to protect victims, affected residents and witnesses.

Visit our report an ASB issue page on the various ways to report an antisocial behaviour.

1. Investigate
Once you have contacted us we will investigate your complaint. We may:

• contact you for more information
• contact any witnesses
• speak to the person(s) you have complained about
• provide you with diary sheets to record further incidents
• work with partners e.g. the police, to resolve the investigation

2. Action
Examples of the types of action that we can take are:

• warning letters regarding breaches of tenancy and unacceptable behaviour
• home visits to re-enforce warnings
• restorative solutions offered to two parties to resolve a dispute
• Acceptable Behaviour Contracts (ABC) signed voluntarily between a young person and other agencies to agree not to behave in a certain way
• possession proceedings when there are serious breaches of tenancy
• Civil Injunction Orders to prevent the specific nuisance behaviours, often with an attached Power of Arrest
• tenancy demotions which remove some of the rights that secure tenants hold if there are breaches of tenancy due to ASB
• extending introductory tenancies by 6 months
• providing support for perpetrators of ASB by working with other agencies to help change behaviour