Management of empty homes

Read the summary of the policy on the page below, or download the full policy document:

Empty Homes (Voids) Policy (259 KiB)

Empty homes policy quick guide

What happens when a council home becomes empty?

Cheltenham Borough Council has a clear process for managing empty homes to make sure they’re ready for new tenants quickly, safely, and fairly.

Ending your tenancy

• You must give 4 weeks’ written notice before leaving
• The council may inspect the property before and after you leave
• You may be charged for any damage or unauthorised changes

Preparing the property for new tenants

• The council checks the property for safety, cleanliness, and repairs
• Gas and electricity are tested and made safe
• Smoke and carbon monoxide alarms are installed and checked
• The home must meet the Lettable Standard before anyone moves in

Repairs and decoration

• Essential repairs are done before a new tenant moves in
• In some cases, decoration or adaptations may be offered (especially for vulnerable tenants)
• You might receive decorating vouchers if needed

Viewing and moving In

• You may be invited to view the property before or after repairs are completed
• Once repairs are complete, you’ll sign a Tenancy Agreement and receive advice on:
  o Paying rent
  o Setting up utilities
  o Reporting repairs
  o Health and safety

Feedback

After moving in, you’ll be asked to complete a tenant satisfaction survey to help improve services.

Equality and accessibility

• The council ensures fair treatment for all tenants
• Information is available in different languages and formats if needed
• Adapted homes are matched with tenants who need them.