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CBH | Cheltenham Borough Homes

Making Cheltenham a better place to live by providing great homes and stronger communities

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Complaints, compliments and comments

We believe feedback about our services, or your experiences is vital for continuously improving our services to you

Help us improve

To help us improve, we’d like to know more about your experience today.

Get in touch using our online feedback form below. It only takes 2 minutes to fill in and don’t worry, all responses are anonymous.

Give feedback

Formal complaints, comments and compliments

You can give us your feedback in different ways. Our Complaints process will help you to understand how we process your feedback.

What happens once I have made a complaint?

We will do our best to resolve your complaint to your satisfaction. We will do this by following our complaints procedure, which is in line with the Housing Ombudsman Code – Self Assessment – Compliance Report.

Read about the CBH complaints procedure.