“We are all shocked and saddened by the tragic death of two-year-old Awaab Ishak in Rochdale, and this has rightly set in motion a series of important events and reviews with which we are fully engaged, and fully supportive of. Social housing providers are being challenged by the Regulator of Social Housing and others about the condition of their properties, the rigour of their reporting and complaints procedures, and their ability to respond in an appropriate and timely manner and we are responding to this as quickly as we can.
Dealing with damp and mould is a top priority for us, we have several channels for customers to report potential issues, we have skilled colleagues acting as our eyes and ears throughout the homes we manage, and we have strong processes in place to deal with cases as they arise. The current situation is a stark reminder of why it’s so important for all landlords to listen to tenants and act on their feedback and manage properties well and I am confident that CBH does just that. That said, we are taking absolutely nothing for granted and are now taking the time to review our processes and priorities against the findings from the inquest, so that we can identify any areas where improvements can be made."
Anyone with concerns about damp and mould in their home, should contact us as soon as possible by reporting this as a repair.
Repairs can be reported in a range of ways, including face-to-face through our active community teams, online via your MyCBH account, or by contacting our freephone number, 0800 408 0000.
We operate a system to assess and then prioritise all repairs in terms of what is most urgent to fix, but we aim to address all concerns as quickly as possible, you can find more information on this here.