Call us: Call us 0800 408 0000 / 0300 555 0121



Benefit and Money Advice

Our Benefits and Money Advice Team is here to give Cheltenham Borough Homes tenants free and confidential advice on all welfare benefits and day to day money management.

If you are struggling to afford your rent or manage your bills, we can suggest simple budgeting tips, energy advice and can carry out a benefit check-up.

The government has made many changes to the welfare benefit system and claims can be very complicated. Our team has extensive and up to date knowledge and can help with:

  • Claiming all the benefits you may be entitled to;
  • Help with DWP or HM Revenues & Customs reconsiderations and appeals;
  • Support requesting back dating benefit claims, if you have good cause;
  • Budgeting tips;
  • “Better Off in Work Calculations” – to show you how a change of job can affect your benefit entitlement and income;
  • Explain benefit changes, such as Universal Credit;
  • Sign-post to support organisations.

If you would like to see a member of the team come along to one of our drop in sessions:

THURSDAY Hester’s Way Community Resource Centre
Cassin Drive
GL51 7SU
9am – 1pm


Request an Appointment at

Our benefit and money advisors:

Gemma Taylor – 01242 387552

Grant Bailey – 01242 387542

Nikki Tait – 01242 387545