Tenant Scrutiny Improvement Panel (TSIP) - CBH

Tenant Scrutiny Improvement Panel

About Tenant Scrutiny Improvement Panel

A tenant scrutiny panel was formed in 2010 to enable tenants to scrutinise and improve the way their housing service is run.

The aim of Tenant Scrutiny Improvement Panel (TSIP) is to ensure that tenants are at the heart of CBH through the scrutiny of services. The panel continue to be influential in making changes and improvements to the business by working closely CBH staff, the CBH Board and tenants whilst being accountable to all residents and leaseholders.

What have TSIP achieved?

TSIP have carried out scrutiny and improvement activities in a variety of service areas including:

Repairs
Changes were made to the repairs service as a result of our scrutiny

Anti-social behaviour (ASB)
Valuable changes were made to the ASB service as a result of our scrutiny

Communications
Ensuring that CBH information leaflets, local offers, annual report, website and other literature are reader friendly

Grounds Maintenance service
The grounds maintenance scrutiny led to a full service review

Contractor Communications with Customers
Looking at the communication between Liberty Gas and our customers

The Housing Applicant’s Journey
Review on the process from registration to tenancy

Upcoming areas for review by TSIP

The panel continue to have on-going projects for scrutiny. The latest areas that TSIP are keen to look into are Community Hubs and the Replacement Windows & Doors Programme.

If you would like to find out more about any of the services up for scrutiny please contact us (see contact details below).

Mystery shoppers

TSIP commission mystery shoppers to help with our scrutiny. Mystery shopping enables our tenants to act as a secret customer and undertake a series of agreed tasks to monitor our services.

Sound appealing? To find out more about mystery shopping, please get in touch with our Community Investment Team (contact details below).

Become a TSIP Member

Could you be our next TSIP member?

By becoming a member of this influential panel you can make a difference to your community by helping us to test, develop and shape our services.

Want to find out more? Find out how joining TSIP has helped increase Jenni’s confidence and skills by reading her story below:

Contact Us

To get involved, to find out more about the group, or if you have any new ideas or feel that there are areas of your housing service that you feel we should be looking at, TSIP would like to hear from you!

You can contact us through the Community Investment Team on 0800 408 0000 | communityinvolvement@cbh.org

Alternatively, complete the form